Each item is custom-made at the time of order. These are original, not mass-produced items which make them very special and unique. For this reason, delivery times take longer and we do not accept returns for buyer’s remorse.
Here are our estimated shipping delivery times:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address; however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org making sure you quote your order number. We’ll see what can be done.
We do not refund orders for buyer’s remorse.
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, please get in touch with a photo within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at email@example.com and we’ll let you know what your next steps are.